FAQs

Looking for an order update? All processing times can be located within the product descriptions.

Fine art prints: 2 days - 2 weeks. I keep a small stock of prints in my studio but some need to be ordered in. All prints are handled by me and sent from my studio.

Originals: 3-14 days depending on the framing & destination. I carefully prepare the paintings for shipment and make sure everything is absolutely perfect! All paintings are handled by me and sent straight from the studio.

PLEASE NOTE: If ordering to be delivered to an EU or International address, original artworks on canvas may be sent unstretched and rolled - please refer to the individual product listing for information.

Once dispatched, an email will be sent to the email you provided at checkout with tracking information.

Yes, I ship original paintings worldwide.

However, sadly I am no longer able to ship art prints to the EU or Northern Ireland due to the new GPSR regulations

Your artwork will be packaged safely and securely to ensure safe shipping. This will either be done by me in the studio or by a shipping company, if appropriate, to ensure it is as secure as possible.

If ordering artwork to be delivered to an EU or International address, large original artworks on canvas may be sent unstretched and rolled to make shipping safer and more affordable - please refer to the individual product listing for information.

Your order confirmation will be sent to you via email to the email address you provided at checkout.

My fine art prints on paper are all hand-signed by me in the studio. You can also choose for them to be hand-finished with texture and metal leaf details to look like an original.

Yes, my commissions are currently open. Learn more about the process on my commissions page Fill out the form or email me at hello@felicitysouterart.com to get started.

I would be honoured to contribute work to your charity event. Please email me through the contact page or send an email to hello@felicitysouterart.com with information on your request.

In the unlikely event that your artwork is damaged in shipping, please get in touch via the contact page or send an email to hello@felicitysouterart.com